Author |
Message |
szymondob
Joined: 20 Jul 2020 Posts: 4
|
Posted: Mon Jul 20, 2020 8:09 am Post subject: Can't add new ticket through Helpdesk System |
|
|
Hello,
I'm trying to report memory leak using support.ioncube.com however every attempt results in "We encountered a problem (cross-site request forgery detected); please try again" and "Sorry, we encountered a problem (invalid department). Please start over.".
I've tried choosing different departments and every field is filled. |
|
Back to top |
|
 |
alastair
Joined: 23 Feb 2010 Posts: 402
|
Posted: Mon Jul 20, 2020 9:44 am Post subject: |
|
|
Have you used your new account, that you just created with the szymondob username, or have you used your company account to create the ticket? _________________ Alastair
ionCube |
|
Back to top |
|
 |
szymondob
Joined: 20 Jul 2020 Posts: 4
|
Posted: Mon Jul 20, 2020 9:57 am Post subject: |
|
|
I've used new account created using the same email address. Do I have to be member to report an issue? |
|
Back to top |
|
 |
alastair
Joined: 23 Feb 2010 Posts: 402
|
Posted: Mon Jul 20, 2020 10:01 am Post subject: |
|
|
Hi,
You can report a problem as a new user but it is far better if you use the existing account.
What browser are you using and what plugins/extensions? _________________ Alastair
ionCube |
|
Back to top |
|
 |
alastair
Joined: 23 Feb 2010 Posts: 402
|
Posted: Mon Jul 20, 2020 10:11 am Post subject: |
|
|
Further to my previous message, did you use https://support.ioncube.com/ as the URL? _________________ Alastair
ionCube |
|
Back to top |
|
 |
szymondob
Joined: 20 Jul 2020 Posts: 4
|
Posted: Mon Jul 20, 2020 10:26 am Post subject: |
|
|
Yes, URL I used is the same.
Chrome 84.0.4147.89 (64 bit) on Ubuntu 18.04. Tried with every extension disabled and problem persists. |
|
Back to top |
|
 |
alastair
Joined: 23 Feb 2010 Posts: 402
|
Posted: Mon Jul 20, 2020 10:36 am Post subject: |
|
|
Thanks for that further information.
Please would you try creating a ticket through your company account. Please create the ticket for the Licensing department. _________________ Alastair
ionCube |
|
Back to top |
|
 |
szymondob
Joined: 20 Jul 2020 Posts: 4
|
Posted: Mon Jul 20, 2020 10:53 am Post subject: |
|
|
I've managed to create ticked but without attachments. Are there any size/name restrictions? |
|
Back to top |
|
 |
alastair
Joined: 23 Feb 2010 Posts: 402
|
Posted: Tue Jul 21, 2020 8:10 am Post subject: |
|
|
Thanks for creating a ticket. I believe there is a 2 MB limit on ticket attachments. _________________ Alastair
ionCube |
|
Back to top |
|
 |
|