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ahmedbona3
Joined: 02 Apr 2019
Posts: 2
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 Posted: Tue Apr 02, 2019 8:09 pm Post subject: please i need your help about external key |
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i have this error and i cant use external key
>The file <strong>/var/www/html/index.php</strong> could not be decoded as an encoding key was not found. in Unknown on line 0
so can you explain to me and sorry for my english |
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ahmedbona3
Joined: 02 Apr 2019
Posts: 2
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| Posted: Tue Apr 02, 2019 9:32 pm Post subject: |
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alastair
Joined: 23 Feb 2010
Posts: 354
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| Posted: Wed Apr 03, 2019 8:43 am Post subject: |
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Hi,
It is best to ask such questions in our Support Help Desk at https://support.ioncube.com
Anyway, the error message simply means that the encoded index.php file has been encoded with an external key and that file does not exist at runtime. However, we would need your encoding options in a support ticket in order to be able to say more precisely what has gone wrong. For obvious reasons please do not paste your encoding options in this forum.
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Alastair
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