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Ioncube Loader doesnt work on MediaTemple servers

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raster



Joined: 26 Sep 2005
Posts: 2

PostPosted: Mon Sep 26, 2005 11:02 pm    Post subject: Ioncube Loader doesnt work on MediaTemple servers Reply with quote

Hi

Ive tested the loader on eleven2 servers and it works fine. However it doesnt seem to work on media temple servers. Can anyone shed any light on this problem. Thanks

I encoded using the online encoder
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liaison
ionCube Support


Joined: 16 Dec 2004
Posts: 2788

PostPosted: Tue Sep 27, 2005 1:20 am    Post subject: Reply with quote

Hi

Provided that it runs a supported architecture, it's most likely a configuration issue with the sever. Please create a support ticket and include a link to the Loader helper script. Please also ensure that you have tried the Loader helper yourself, as in the case of most server problems, it provides an explanation for what is wrong and how to resolve.
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raster



Joined: 26 Sep 2005
Posts: 2

PostPosted: Tue Sep 27, 2005 11:47 am    Post subject: Reply with quote

Hey yeah its apparently because PHP is set to safemode. However as its a shared server this cannot be changed. Seems strange that this product wont work on a shared media temple server as they are one of the biggest hosting companies in the world.
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liaison
ionCube Support


Joined: 16 Dec 2004
Posts: 2788

PostPosted: Tue Sep 27, 2005 1:16 pm    Post subject: Reply with quote

It's really not that strange, and also not the case that it won't work. It's just that the server isn't configured for it to work in the way that you're trying.

There are two ways that Loaders can be installed; either by adding to the php.ini file, which is best for performance reasons, or on demand. The on demand mechanism has a few prerequisites, one of which is that the PHP dl() function be available. Safe mode blocks the dl() function, preventing on demand install from working.

So, if safe mode is turned on, the hosting provider just needs to install the Loader themselves. Some may relax the safe mode restriction on a per user basis, whilst others will install the Loader for everyone. This is the best result as it's the least work for the hosting company, and reduces load on their server as encoded files typically run up to twice as fast as their unencoded equivalents when using a php.ini install.
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