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Cannot install and run GUI

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Acolyte



Joined: 04 Dec 2019
Posts: 4

PostPosted: Wed Dec 04, 2019 10:43 am    Post subject: Cannot install and run GUI Reply with quote

I'm trying to install via setup.exe on Windows 10 x64, but for some reason it fails to find a directory, giving me the message:

Setup was unable to create directory: C\Users\MyUser\Documents\ioncube PHP Encoder
Error 2: System cannot find the file specified

What am I not doing right? It's running with administrative rights, as usual...
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alastair



Joined: 23 Feb 2010
Posts: 364

PostPosted: Wed Dec 04, 2019 1:08 pm    Post subject: Reply with quote

Hi,

That is an unusual licensing folder as normally it would be something like,

C:\Users\Public\Documents\ionCube\PHP Encoder


That is, the second level would be "Public" rather than "MyUser".

It may be best to create a support ticket about this in our Support Help Desk at https://support.ioncube.com

In the ticket please give detailed information about each installation step you are doing. Please also attach a screenshot of Windows Explorer in C:\Users
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Alastair

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Acolyte



Joined: 04 Dec 2019
Posts: 4

PostPosted: Wed Dec 04, 2019 1:32 pm    Post subject: Reply with quote

Hi alastair,

All in all I'm unable to even submit the ticket through your Support Desk website as after selecting the priority there's nothing else shown on the form to fill in the details and send it.

These are the default setup parameters that I'm not touching - just doing "Next" until the error message comes up:

Destination location:
C:\Program Files (x86)\ionCube PHP Encoder 10.2.2 Evaluation

Setup type:
Default installation

Selected components:
Full Evaluation Encoder installation

Start Menu folder:
ionCube PHP Encoder 10.2.2 Evaluation
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alastair



Joined: 23 Feb 2010
Posts: 364

PostPosted: Wed Dec 04, 2019 2:23 pm    Post subject: Reply with quote

That is even more unusual since the Evaluation version should not be creating a licensing folder at all.

Please would you forward the email containing the evaluation download link to sales@ioncube.com
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Alastair

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alastair



Joined: 23 Feb 2010
Posts: 364

PostPosted: Wed Dec 04, 2019 2:39 pm    Post subject: Reply with quote

Hi,

Thanks for forwarding that email.

The evaluation download link does appear to be okay.

Would you please do the following:

1. Clear you browser cache.

2. Download the evaluation encoder again.

3. Extract all the files.

4. Run setup.exe again. Please only do this from the extracted files folder and not directly from the zipped archive.
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Alastair

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Acolyte



Joined: 04 Dec 2019
Posts: 4

PostPosted: Wed Dec 04, 2019 3:22 pm    Post subject: Reply with quote

Didn't help much, sent log file to sales@ioncube.com for your convenience.
Managed to get to the end of the setup by manually creating some of the directories.
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alastair



Joined: 23 Feb 2010
Posts: 364

PostPosted: Wed Dec 04, 2019 3:26 pm    Post subject: Reply with quote

Hi,

Do you now have the Evaluation version installed and are you able to encode with it?
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Alastair

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alastair



Joined: 23 Feb 2010
Posts: 364

PostPosted: Wed Dec 04, 2019 3:51 pm    Post subject: Reply with quote

Hi,

Thanks for sending the log.

The problems shown in the logs seemed to be entirely to do with the example encoding projects. Is that correct?
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Alastair

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Acolyte



Joined: 04 Dec 2019
Posts: 4

PostPosted: Wed Dec 04, 2019 3:56 pm    Post subject: Reply with quote

Yes, by the looks of it. But to inexperienced it may mean that whole setup is broken, if they don't know how to run it from command line. Wink
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