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MacOS GUI license server restriction field error

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ricardo



Joined: 05 Sep 2019
Posts: 3

PostPosted: Thu Sep 05, 2019 11:14 pm    Post subject: MacOS GUI license server restriction field error Reply with quote

I used to include 2 addresses when I created a license file, using the server url with and without www, this way:

exemple.com
www.example.com

Today I have updated my GUI to version 10.2.2 and this stopped working. I have only 1 line available. Before, as I filled the first line, a second one would automatically become available.

This is what happens:

Any ideas about how I can solve this?
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ricardo



Joined: 05 Sep 2019
Posts: 3

PostPosted: Thu Sep 05, 2019 11:17 pm    Post subject: Reply with quote

I have posted an image showing this error at oph.com.br/demo/ioncube-server-restrictions-field.png (could not put this as an image tag, as it fails to submit)
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alastair



Joined: 23 Feb 2010
Posts: 283

PostPosted: Mon Sep 09, 2019 8:50 am    Post subject: Reply with quote

Hi,

Please create a support ticket about this in our Support Help Desk at https://support.ioncube.com and we should be able to assist.

In your support ticket please include your encoding options (as an .iep file) and also a screenshot of your create license settings.
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Alastair

ionCube
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ricardo



Joined: 05 Sep 2019
Posts: 3

PostPosted: Thu Sep 12, 2019 2:08 pm    Post subject: Reply with quote

I have just submited the ticket. Thank you!
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