Either the passphrase is invalid,or the license file is cor.
Joined: 29 Aug 2016 Posts: 1
Posted: Mon Aug 29, 2016 3:54 pm Post subject: Either the passphrase is invalid,or the license file is cor.
After we update Encoder to version 9.0 (GUI 9.0.2) from 8.2(GUI 8.2) we can't decode license files. We got:
Either the passphrase is invalid,or the license file is corupt
The passphrase is the same as before, we didn't even update project to 9.0. Also when we generate new license file with version 9.0 it won't work with clients pages. We get "unauthorised append/prepend file" or "unauthorized included file".
Is this normal behaviour? So we need to regenerate all license file when we update project? And also keep version 8.2 installed to decode old license files?
You won't need to update end users files, but it's essential that the software is from the correct account and that you're not using an evaluation version by mistake. Please create a support ticket for specific guidance. _________________ Community Admin
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